Guest Relations Agent

Job brief

A Guest Relations Agent is responsible for providing exceptional customer service to guests, ensuring a welcoming and memorable experience. This role involves assisting guests with inquiries, reservations, and special requests while maintaining a high standard of professionalism. The Guest Relations Agent must be fluent in Japanese (reading and writing) to effectively communicate with Japanese-speaking guests and handle related documentation. The goal is to enhance guest satisfaction and foster positive relationships to encourage repeat visits.

Requirements and skills

• Language Proficiency: Fluent in Japanese (reading and writing) and English; additional language skills are a plus.
• Customer Service Experience: Previous experience in hospitality, guest relations, or a related field is preferred.
• Communication Skills: Strong verbal and written communication skills to interact professionally with guests and colleagues.
• Problem-Solving Ability: Quick thinking and effective resolution of guest concerns or special requests.
• Attention to Detail: Accuracy in handling guest information, reservations, and requests.
• Time Management: Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Tech Savvy: Familiarity with reservation systems, email correspondence, and basic office software.
• Professionalism: A courteous and polished demeanor to represent the company positively.